汇丰银行（中国）有限公司广州分行招聘信息[12/14]

公司介绍：
汇丰银行（中国）有限公司总行设于上海，是香港上海汇丰银行有限公司全资拥有的外商独资银行，其前身是香港上海汇丰银行有限公司的原中国内地分支机构。

香港上海汇丰银行有限公司于1865年在香港和上海成立，146年来从未间断在中国的服务，是在内地投资最多的外资银行之一。目前，汇丰中国共有109个网点，遍及29个主要城市，是中国内地网点最多、地域覆盖最广的外资银行。汇丰银行独具优势，为客户提供广泛的银行和金融服务。

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职位要求
-大学本科及以上学历，金融、财会、经济贸易、法律，外语相关专业者，有销售相关经验者优先；
-具有优秀的人际交往和沟通能力，有良好的客户服务意识；
-英语、汉语口语和书面表达流利，电脑操作熟练；
-高度责任感，能独立工作并承受工作压力。

招聘职位 （工作地点：广州及广东省其他地区）

Department: Retail Banking and Wealth Management零售银行及财富管理部

1. Teller  (银行柜员)(工作地点：广州及广东省其他地区)

Job Duties:

-To perform accurate and efficient counter transactions and to offer a high standard of courteous and professional service to customers.
-To establish and keep good relationship with valuable customers by providing one-stop counter services.
-To have a strong sales sense and skills to cross-sell and proactively refer potential customers to Personal Relationship Officer/Personal Relationship Manager to support sales and promotion strategies. To be able to introduce independently promoted products to valuable customers.
- Familiar with local rules and regulation and internal guidelines and always keep alert for any suspicious Money Laundry activity and do report to superior.

Job Requirements:

- Bachelor degree or above
- Solid knowledge on PFS operations and products
- Good understanding of local rules and regulations and internal guideline
- Good communication and interpersonal skill
- Good written and spoken English
- Good sales sense and personality

2. Premier Relationship Assistant （卓越理财客户主任）(
工作地点：广州)

Job Duties:
-To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work.
-To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate.
-To answer all incoming HP phone calls if Personal Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail.
-To make sure HP gift redemption mechanics works smoothly
-To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and individually completes sales process if all PROs are occupied.
-To back up PRO who is on leave or during lunchtime.

Job Requirements:-
Bachelor degree holder with at least 1-2 years customer service experience, ideally in financial industry
-Good communication and selling skills
-Good understanding of Retail Banking and Wealth Management (RBWM) products / services
-Good spoken & written English
-Well organized
-Nice personality and presentable appearance

3. Customer Service Officer (运筹理财客户经理)
(工作地点：广州及广东省其他地区)

Job Duties:
- To identify potential high value customers with large deposits for referral to Personal Relationship Officer (PRO).
- To deliver high standard of professional service to ensure customer satisfaction, establish good relationship with existing and walk-in customers, evaluate customers' needs & cross-sell appropriate products.
- To maintain service enhancement in ensuring the professional environment of the bank hall and handling difficult situations to customers' satisfaction.
- To complete the data entry and the processing of documents on new business intakes received during branch opening hours.
- To answer customers'enquiries and introduce relevant local rules and regulations.
- To collect market intelligence & report customer feedback, usage, receptiveness, etc.

Job Requirements:
- BA degree or above. At least 1 year experience in banking sales is preferred.
- Accountability and reliability with good communication skills
- Good understanding of Retail Banking and Wealth Management (RBWM) products and service
- Good sense of customer service as well as responsibility
- Be familiar with the Bank's various products and services
- Proficiency in both spoken and written English as well as Chinese

4. Customer Development Officer / Representative, GZH (客户主任)
(工作地点：广州)

Job Duties:
-To achieve pre-set sales targets of personal banking products
-To conduct needs-based selling activities through effective sales processes
-To project a professional image while conducting sales activities