澳大利亚和新西兰银行(中国)有限公司招聘客户关系主任 – 零售银

简历投递： gongzuo@anz.com
职位性质： 全职
有效日期： 2012年01月18日 至 2012年02月17日
招聘人数： 10 人
工作地点： 上海
客户关系主任 – 零售银行部职位描述： 
  Relationship Officer - Shanghai (Retail Banking)
[Job Code: CHI000031]

Job Requirements
Proactively determining customer needs and actively selling the bank’s range of transactional and relationship products and services to meet identified needs, and close on referrals. These activities should occur across all areas of interaction with customers.
Having a good understanding of the broad product range and be able to effectively discuss, complete the sale and or refer if required.
Developing organisation-based relationships, using excellent customer service skills and ensuring the customer’s transactional and basic relationship banking requirements are satisfied.
Providing efficient service to individual customers by performing the full range of bank procedures and transactions, including closing the sale.
Sharing information and learning experiences in branch team meetings.
Contribute to continuous improvement initiatives
Maintain a current knowledge of CBRC/PBOC and SAFE regulations
Develop comprehensive knowledge of ANZ products
Develop knowledge of ANZ asset writing strategy and risk & credit processes.
Ensure proper record keeping for internal audit & business continuity purposes
Immediate escalation of any transactions or situations that senior management should be reasonably aware of such as customer disputes conflict, fraud, or erroneous transactions that could result in a loss to ANZ.

Qualifications/Experience
A degree in accounting/finance or equivalent qualification. Post graduate viewed favourably
Graduates with strong sales spirit and busienss acumen are welcome; ideally 1-2 years of relevant work experience with a broad exposure to banking retail business;
Strong self-management and decision making skills
Excellent communication skills (in both English and Chinese) and the confidence to interact with both Chinese and English speakers and to present to larger audiences
The willingness and drive to act as a mentor to staff across business units, providing sales and marketing, technical and business skills training where required
A well developed lateral thinking ability and the confidence to take initiative, identify opportunities for improvement, and implement these improvements
Proven business development experience and achievement in China
Strong relationship network and influencing skills
Sales and marketing experience
High standard of spoken and written English & Mandarin

"We live in your world"

How to Apply:
Please apply online at https://anzglobal.taleo.net/careersection/anz_aus_ext/jobsearch.ftl?lang=en&radiusType=K&radius=1&searchExpanded=true&location=240175099&portal=101430233
(select job code: CHI000031& Location: China)

工作职责

全面了解客户需求并有针对性地营销银行产品；
协调和组织全行各有关专部门及机构为客户提供全方位的金融服务，在主动防范金融风险的前提下，建立和保持与客户的长期密切联系。
接触潜在客户，建立自己的客户群，同时为已有的客户提供各种一对一的个性化服务。

素质要求
具备良好的社会交际和组织协调能力，具有时间管理和团队精神的现代意识，性格上热情开朗，负有责任感，并且熟悉各种金融产品的功能和具有较强的市场研究和客户开发的经验
具有较强的责任心和事业心，严守银行与客户的秘密。
能够对市场细分、市场定位、营销手段等方面进行综合运用。
善于表达自己的观点和看法，与银行管理层和业务层保持良好的工作关系，团队协作精神强。

我们提供明确的职业发展方向，我们提供完善的职业培训，我们热情欢迎有志之士加入我行零售银行部，为客户提供全方位、多功能、多层次的优质金融服务。
澳新银行，作为全澳四大银行之一，拥有超过170年的经营历史。同时，在亚太区域，澳新银行已在26个国家地区拓展了其分支机构，为个人和企业客户提供全方位的金融服务。

澳大利亚和新西兰银行(中国)有限公司作为最早进入中国市场的外资银行之一，在北京、上海、广州和重庆设有分行，同时入资上海农村商业银行和天津银行成为战略合作关系。致力于成为亚太区领先银行，澳新银行（中国）更注重在中国市场的发展，真诚欢迎各位优秀的业界英才的加盟，与澳新银行（中国）一同创造美好明天！

电子邮箱： gongzuo@anz.com
企业网址： http://www.anz.com/china