汇丰银行（中国）有限公司招聘Customer Service Assistant PFS S

属行业： 金融业(投资/保险/证券/银行/基金)
企业规模：1000人以上
企业性质： 外企独资 Customer Service Assistant PFS SHH详情
简历投递： hrchina@hsbc.com.cn
职位性质： 全职/见习
有效日期： 2011年04月20日 至 2011年05月20日
招聘人数： 1 人
工作地点： 上海
Customer Service Assistant PFS SHH职位描述： 
 
Job Duties:

*To greet and welcome all walk-in customers as soon as the customers enter the branch in order to enhance the moment of truth to the customers and upgrade the Bank’s overall service profile.

*To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and refer to relevant staff to complete the sales when appropriate.

*To handle customers’ requests and enquiries.

*To relate customers’ queries and complaints to relevant branch staff or other internal departments for proper handling.

*To assist in queue management and maintain a high quality service and sales environment in the customer area of the branch.

*To perform other branch operational duties such as account opening maintenance as assigned after banking hours.

Job Requirements:

*Good communication and selling skills

*Good understanding of PFS products / services

*Good spoken & written English

*Well organized

*Nice personality and presentable appearance
 
汇丰银行（中国）有限公司简介

Headquartered in London, the HSBC Group is one of the world’s largest banking and financial services organisations with around 10,000 offices in 83 countries and territories. The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 and has had a continuous presence in mainland China.

HSBC Bank (China) Company Limited is a wholly-foreign-owned bank solely owned by The Hongkong and Shanghai Banking Corporation Limited. Our distinctive combination of comprehensive market knowledge, familiarity with business conditions in different regions, and close relationships with Chinese trade and investment corporations, not only enables HSBC China to provide specialised China services, but also creates an environment where people can develop a professional banking career focused on China. Our significant global resources and local knowledge enable us to develop a market-leading service that is setting new standards in terms of professionalism, innovation, coverage and quality.

We’re looking for the business leaders of tomorrow to join us on this exciting journey. Because one thing is clear – if you are looking for a large range of career opportunities, a diverse and globally oriented culture and the chance to make your mark from day one, HSBC will definitely be a good choice for you.

汇丰集团，总部位于英国伦敦，乃世界规模最大的银行及金融服务机构之一，在世界83个国家和地区拥有超过10,000个分支机构。汇丰集团全称源于其创始成员，始于1865年并从未间断在中国服务的香港上海汇丰银行有限公司。

汇丰银行（中国）有限公司是香港上海汇丰银行有限公司全资拥有的外商独资银行。汇丰综合全面的市场知识、对不同区域业务条件的深刻了解，及透过与中国贸易和投资公司的紧密合作，我们不仅在中国提供了专业化的服务，而且为有志在中国银行专业发展的人士提供了良好机会。最重要的是拥有全球资源和本地智慧的汇丰，成功发展了多项领先市场的银行服务 — 为市场树立专业、创新和质量各方面的新标准。

汇丰中国热切期望未来的业务领袖加入我们这个激动人心的发展进程。最清楚的一点是，如果您正在寻找广阔而多元化的职业生涯，一个实现您万象雄心且面向全球经济高速发展的机遇，那么，汇丰银行正是您首屈一指的选择。

www.hsbc.com.cn/careers

电子邮箱： hrchina@hsbc.com.cn
企业网址： http://www.hsbc.com.cn/careers