渣打银行招聘Customer Service Representative

Customer Service Representative 
电子邮箱： hr.china@cn.standardchartered.com  
发布日期： 2007-08-22
工作地点： 天津市
 招聘人数： 若干 
外语要求： 英语 良好
薪水范围： 面议
学    历： 大专
职位描述：
KEY RESPONSIBILITIES / CHALLENGES:
Primary point of contact with external customer for advice, inquiries.
Act as "window" into Standard Chartered for all transaction services related to inquiries and investigations.
Work with internal customers for service requirement, inquiries, instructions.
Timely and accurate resolutions to all customer inquiries that are received through various means.
To maintain all quality standards to ensure that Standard Chartered meets customers' total needs, and that continued effort is made to exceed customers' expectation.
To have related procedures/workflow improved and/or simplified by initiate good ideas and methods.
To provide support and monitor investigation cases through satisfactory resolution with the customer.
To be aware and identify opportunities to cross sell Standard Chartered's products
SELECTION CRITERIA:
University degree
Relevant experience preferred in Banking industry
Good communications skills and ability to understand customer requirements
Good systems thinking skills and problem solving approach
Good knowledge of banking products
Good interpersonal and team orientation skills
Proficient in PC applications and English
A team player
   公司简介  
"Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential."
Standard Chartered is an international banking group headquartered in London with over 1200 offices in 56 countries. Having established our first branch in Shanghai in 1858, Standard Chartered is honored to be the oldest foreign bank in China. Today, we have eleven branches (Qingdao to be opened soon), six sub-branches and three representative offices in China providing both Wholesale and Consumer Banking customers with creative solutions and unparalleled service. Dedicating ourselves to the long-term development in China, we hereby invite you to join our strong Consumer Banking.
渣打银行是国际性银行集团，总部位于英国伦敦。我们在全球56个国家和地区拥有1200多间分支机构。早在1858年渣打银行就在上海成立分行。今天，在中国拥有11家分行（青岛分行筹备中），6家支行及3家代表处，为企业及个人提供创新的金融解决方案和卓越的服务。现个人银行招聘所述职位。
Interested parties please send your resume, both in English and Chinese with Contact telephone No., Applied position, and Expected salary to us.
Visit: www.standardchartered.com/cn/career or mail to 渣打银行上海分行。
一个月内未收到回复者视为未通过此次筛选。
公司网站： http://www.standardchartered.com/cn/career
地    址： 上海市浦东陆家嘴东路161号招商局大厦30楼
邮政编码： 200120
联 系 人： 人力资源部
电子邮箱： hr.china@cn.standardchartered.com
※ 发布本招聘广告企业的营业执照名称:渣打银行（中国）有限公司上海分行