世界500强外资银行英文书信组专员

Job Duties:
- Collect relevant product and service information and provide accurate and high quality response;
to customer's written enquiries via phone, emails and letters;
- Deliver prompt response to customers within established turnaround standards;
- Actively turn customer enquiries into sales, cross-selling and referral opportunities;
- Imply from common customer enquiries to make recommendations on service and sales delivery as well as customer and marketing communications.

Requirements:
- A bachelor holder, English or relative discipline are preferable;
- Fluent and pure Cantonese;
- Excellent spoken and written communication skills in English and creative problem solving abilities;
- Good knowledge in personal financial services and experiences in general customer services and sales is preferable;
- PC literacy and exposure to email handling;
- Excellent customer orientation mindset;
- Attention to details;
- 2011 intern is welcomed.

Working Time:
- Rotating day shift (9:00-18:00),from Monday to Saturday;
- 8 hours per shift,average 40 hours per week.
简单一句话：有较好客服意识，粤语纯正，不能有口音。Smart。优秀的英文商务写作能力。欢迎优秀应届生或有一定工作经验的朋友加入。
有意者请将简历发至capricorn_wendy@live.cn或MSN联系本人